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1. A leading provider of network simulation software is using QR to reduce the turnaround time of providing email support to its end users. QR will provide a rapid and accurate response to the most frequently asked questions, thereby increasing the overall effectiveness of the support provided.
2. A provider of web page authoring software is evaluating QR to reduce its costs for end user support, as well as for its OEM partners. QR will automatically configure the user interface and construct the response from a single knowledge base according to each partner’s requirements.
3. A call center hosting and management company is evaluating QR to increase the productivity of up to 200 agents providing tier-1 support for telephony products. QR will enable agents to find accurate support information in the knowledge base more rapidly than other lookup mechanisms.
4. A major, global provider of telephony and web based contact center software is evaluating QR for integration in its software product line. QR was chosen because of its unique approach to knowledge building and maintenance.
5. A leading, global, on-line, small business resource center is evaluating QR, anticipating that it will increase its technical representatives capacity and productivity, as well as providing a richer overall experience for its clients. |
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